Syncing Issues

If for whatever reason the following doesn't fix your issue, join the Discord server and ask in the public channels only for help. Do not respond to any DMs as scammers might try to trick you into giving them your funds!

If you happen to be on the wrong chain (typically due to not updating your wallet in time before a mandatory update), your wallet may show an incorrect balance and any transactions you try to send will not be properly received.

How to Resync

First, verify that you are indeed on the wrong chain by comparing your block height to the explorer. If they do not match, take the following steps:

  1. Be sure you have the latest version of the wallet. If not, download it from https://nixplatform.io/wallet or GitHub.

  2. Make sure your wallet is not running and navigate to the NIX data directory (see Finding the NIX data directory below).

  3. If you don't have a backup of your wallet.dat file, now would be a good time to make a copy just in case you accidentally delete it while doing the next step. Check the Wallet Backup page for more details.

  4. Delete the following from the data directory: - blocks (entire directory) - chainstate (entire directory) - banlist.dat - peers.dat

  5. Start the wallet and let it sync. Using a broadband internet connection, it should take about 15 mins to complete.

Optional Steps

Download and install a bootstrap after completing step 4

  1. Download the latest NIX Blockchain Bootstrap file (updated once a month).

  2. Unzip contents to the NIX data directory.

Manually adding peers

Once you've restarted your wallet to sync, you can use the debug console to quickly add an official peer that is geographically closest to you by typing:

addnode ny.nixplatform.io add
Successfully adding the ny.nixplatform.io node

List of official nodes:

  • ny.nixplatform.io (United States)

  • sf.nixplatform.io (United States)

  • ldn.nixplatform.io (England)

  • fra.nixplatform.io (Germany)

  • tor.nixplatform.io (Canada)

  • sgp.nixplatform.io (Singapore)

  • blr.nixplatform.io (India)

Finding the NIX data directory

Windows

  1. Hit Windows Key + R.

  2. Type %appdata% and hit Enter.

  3. Click on the nix directory.

Linux

  1. The data directory is located in ~./nix .

Mac OS

  1. In the Top Bar locate and click Go -> Go to Folder .

  2. Paste ~/Library/Application Support/nix/ and hit Enter.